Astern is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide when using our website or interacting with our services. By accessing or using our website, you consent to the practices described in this policy.

1. Information We Collect

1.1. Personal Information: When you make a purchase, create an account, or contact us, we may collect personal information such as your name, email address, shipping address, phone number, and payment details. We only collect the information necessary to fulfill your orders, provide customer support, and improve your shopping experience.

1.2. Non-Personal Information: We may also collect non-personal information, such as your IP address, browser type, device information, and browsing patterns. This information is collected to enhance our website’s functionality, analyze trends, and improve our services.

2. Use of Information

2.1. We use the collected information for the following purposes:

• To process and fulfill your orders and provide you with the products and services you request.
• To communicate with you regarding your orders, inquiries, and customer support requests.
• To personalize your shopping experience and improve our website’s functionality and offerings.
• To send you promotional materials, newsletters, and updates about our products, promotions, and events. You can opt-out of receiving these communications at any time.
• To analyze and understand customer preferences, behavior, and trends to enhance our products and services.

3. Disclosure of Information

3.1. We may share your personal information with trusted third-party service providers who assist us in operating our website, processing payments, fulfilling orders, or providing customer support. These service providers are bound by confidentiality agreements and are prohibited from using your information for any other purpose.

3.2. We may also disclose your information in the following circumstances:

• To comply with applicable laws, regulations, legal processes, or governmental requests.
• To protect our rights, privacy, safety, or property, and that of our customers or the public.
• In connection with a corporate merger, acquisition, or sale of assets, where customer information may be transferred as part of the transaction.

4. Data Security

4.1. We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

5. Cookies and Tracking Technologies

5.1. We use cookies and similar tracking technologies to enhance your browsing experience, personalize content, analyze website traffic, and improve our marketing efforts. You can modify your browser settings to disable or reject cookies, but this may affect the functionality of our website.

6. Third-Party Links

6.1. Our website may contain links to third-party websites or services that are not operated or controlled by Astern. This Privacy Policy does not apply to such third-party websites. We recommend reviewing the privacy policies of these third parties to understand their practices.

7. Children’s Privacy

7.1. Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove the information from our systems.

8. Updates to the Privacy Policy

8.1. We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the revised Privacy Policy on our website with the effective date of the update. We encourage you to review the Privacy Policy periodically for any changes.

9. Contact Us

9.1. If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our customer support. We will address your inquiries promptly and strive to resolve any issues to your satisfaction.

By using our website and interacting with our services, you acknowledge that you have read and understood this Privacy Policy. Thank you for entrusting Astern with your personal information.