Thank you for choosing Astern, a leading LED light manufacturing company. We take pride in delivering high-quality products, and we want you to be fully satisfied with your purchase. Please review the following information regarding our returns and refunds policies.

1. Return Eligibility

1.1. We accept returns for eligible products within [number of days] days from the date of delivery. To be eligible for a return, the product must be unused, in its original condition, and in the original packaging.

1.2. Please note that certain products, such as customized or personalized items, may not be eligible for return unless they are defective or damaged.

2. Initiating a Return

2.1. To initiate a return, please contact our customer support within the specified return period. Our support team will guide you through the return process and provide you with the necessary instructions.

2.2. In your return request, please include the following details:

• Order number
• Reason for return
• Description and quantity of the product(s) you wish to return

2.3. For eligible returns, you will receive a return merchandise authorization (RMA) number, along with further instructions on how to proceed.

3. Return Shipping

3.1. The customer is responsible for the cost of return shipping, unless the return is due to our error (e.g., defective or damaged product).

3.2. We recommend using a reputable shipping service with tracking and insurance for your return shipment. We cannot be held responsible for any lost or damaged returned items during transit.

4. Refund Process

4.1. Once the returned product is received and inspected, we will notify you of the status of your return.

4.2. If the return is approved, we will initiate the refund to your original method of payment. Please note that it may take some time for the refund to be processed and reflected in your account, depending on your payment provider’s policies.

4.3. Refunds will be issued for the price paid for the returned product, excluding any original shipping charges, unless the return is due to our error.

5. Defective or Damaged Products

5.1. In the rare event that you receive a defective or damaged product, please contact our customer support immediately, preferably within [number of days] days of receiving the order.

5.2. We may request supporting evidence, such as photographs or videos, to assess the issue and expedite the resolution process.

5.3. Depending on the circumstances, we will either provide a replacement for the defective or damaged product or issue a refund, including any applicable return shipping costs.

6. Exchanges

6.1. At this time, we do not offer direct exchanges. If you wish to exchange a product, we recommend initiating a return for the unwanted item and placing a new order for the desired item.

7. Non-Returnable Items

7.1. Certain items are non-returnable for hygiene or safety reasons, such as opened or used products, items without the original packaging, and products that are not in their original condition.

8. Customer Support

8.1. If you have any questions or require assistance regarding returns and refunds, please contact our customer support. We are here to help and ensure that your concerns are addressed promptly and to your satisfaction.

We value your trust in Astern and strive to provide excellent customer service throughout your shopping experience. Thank you for choosing our LED light products, and we appreciate your understanding and cooperation with our returns and refunds policies.