Thank you for choosing Astern, a leading LED light manufacturing company. We are dedicated to ensuring a seamless and satisfactory shopping experience for our customers, including efficient and reliable shipping services. Please review the following information regarding our shipping policies and procedures.

1. Shipping Destinations

1.1. We currently offer shipping to valid addresses within the specified delivery areas. Please ensure that the shipping address provided during checkout is accurate and complete to avoid any delays or delivery issues.

1.2. If you are located outside our standard delivery areas, please contact our customer support for further assistance. Additional shipping charges and extended delivery times may apply to non-standard destinations.

2. Shipping Methods and Costs

2.1. We strive to provide you with flexible shipping options to suit your needs. During the checkout process, you will be presented with the available shipping methods for your location.

2.2. Shipping costs are calculated based on various factors, including the destination, weight, dimensions, and the selected shipping method. The applicable shipping charges will be displayed at the checkout before you finalize your order.

3. Order Processing and Fulfillment

3.1. We aim to process and fulfill orders promptly to ensure timely delivery. Once your order is successfully placed and payment is confirmed, it will be processed for shipment within [number of days] business days, excluding weekends and public holidays.

3.2. Please note that order processing times may vary during peak seasons, promotional periods, or in cases of unexpected circumstances. We appreciate your understanding and patience during such times.

4. Estimated Delivery Times

4.1. The estimated delivery time is provided during the checkout process and is based on the shipping method selected, the destination, and the carrier’s delivery schedule.

4.2. While we make every effort to ensure that orders are delivered within the estimated timeframe, please note that delivery times are not guaranteed. Delays may occur due to factors beyond our control, such as weather conditions, customs inspections, or disruptions in the shipping carrier’s services.

5. Order Tracking

5.1. Once your order has been shipped, you will receive a shipping confirmation email containing the tracking information. This will allow you to track the progress of your shipment online through the carrier’s website or tracking portal.

5.2. Please note that it may take some time for the tracking information to be updated and visible in the carrier’s system. If you have any concerns or questions regarding the tracking of your order, please feel free to contact our customer support for assistance.

6. International Shipping

6.1. For international orders, additional customs duties, taxes, or fees may be levied by the destination country’s customs authorities. These charges are the responsibility of the recipient and are not included in the product or shipping costs. It is recommended that you familiarize yourself with your country’s import regulations and associated fees before placing an international order.

6.2. We strive to ensure compliance with all applicable customs regulations and provide accurate documentation for customs clearance. However, we cannot be held responsible for any delays, additional charges, or issues arising from the customs process.

If you have any questions or require further assistance regarding our shipping policies, please do not hesitate to contact our customer support. We appreciate your trust in Astern and look forward to delivering your LED light products in a timely manner.